How to Fix “Could not load CitizenGame.dll or [name].dll” Error in FiveM

The “Could not load CitizenGame.dll or [name].dll” error in FiveM occurs when an anti-virus client has removed critical game files or if they have become corrupted. This issue prevents the game from launching properly, and it requires appropriate troubleshooting steps to resolve.


  • Could not load CitizenGame.dll
  • Could not load [name].dll
  • Error loading component [name].dll


1. Temporarily Disable Your Anti-virus Software

  1. Locate your anti-virus application in the system tray or taskbar.
  2. Right-click on the anti-virus icon and choose “Disable” or “Pause Protection.”
  3. Select an appropriate duration for disabling the protection. Choose the shortest possible duration for safety reasons.

2. Repair Your FiveM Install

  1. Open the Control Panel on your computer.
  2. Go to “Programs” or “Programs and Features.”
  3. Find “FiveM” in the list of installed programs.
  4. Right-click on “FiveM” and select “Repair” or “Modify.”
  5. Follow the on-screen instructions to complete the repair process.

3. Ensure All FiveM Processes Are Closed

  1. Press Ctrl + Shift + Esc to open the Windows Task Manager.
  2. Under the “Processes” tab, look for any running “FiveM” or “CitizenFX” processes.
  3. If found, select each one and click on “End Task” or “End Process” to close them.

4. Delete the %localappdata%/FiveM/FiveM Application Data/caches.xml File

  1. Press Windows Key + R to open the Run dialogue box.
  2. Type %localappdata%/FiveM/ and press Enter. This will open the FiveM application data folder.
  3. Locate the “caches.xml” file and delete it.
  4. If prompted for confirmation, click “Yes.”

5. Try to Launch the FiveM Client Again

  1. After applying the above solutions, launch FiveM again.
  2. Check if the “Could not load CitizenGame.dll or [name].dll” error is resolved.


By following these step-by-step solutions, you can effectively fix the “Could not load CitizenGame.dll or [name].dll” error in FiveM. Remember to re-enable your anti-virus software once the issue is resolved to ensure the continued protection of your system. If the problem persists, consider seeking assistance from FiveM support or the community forums for further troubleshooting.

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