At FiveM Store, we provide a wide range of digital products including but not limited to scripts, servers, and memberships. Due to the digital nature of these goods, we have specific refund policies for different product categories.
General Refund Terms
Refunds for non-tangible, irrevocable digital goods will be considered on a case-by-case basis and must be requested within 10 days of the purchase date.
Full refunds are only issued for digital goods such as scripts or servers if they do not work as advertised, provided that we are unable to resolve the issue within the aforementioned period.
We retain the sole discretion to make judgment calls about refund requests and to determine whether a product failed to perform as advertised.
Conditions for Refund Eligibility
To be eligible for a refund, you must satisfy all of the following criteria:
- Your claim is made within the first 10 days following the initial purchase.
- You have sought assistance from our support team to resolve the issue.
- You have read and followed the product’s documentation and verified that your server complies with the specified requirements.
- You have opened a support ticket for assistance and provided all necessary information to assist our team in troubleshooting the problem.
Membership Purchase Refund Policy
- Membership purchases are final and non-refundable regardless of the use or perceived value of the membership services. By purchasing a membership, you acknowledge that it is non-refundable and you will not be entitled to a refund under any circumstances.
- After the initial 10 days following the purchase of any digital product.
- Issues that are unrelated to the functionality of our product, such as third-party software conflicts, hosting problems, or server malfunctions.
- Problems related to Virtual Private Servers (VPS) that depend on third-party hosting services.
Clarifications Regarding Refunds
- It is important to distinguish between a faulty item and difficulties arising from user error. An error message or difficulty in configuring the product to your specific needs does not necessarily mean the product is broken.
Preventative Measures Before Refund Request
- Ensure you have adequately understood the functionalities and requirements of the product by reviewing the product’s documentation.
- Check that your server configuration meets the necessary standards outlined for the product’s optimal performance.
Abuse of Refund Policy
We understand that refund policies may be susceptible to abuse. We reserve the right to deny refunds if we ascertain that the refund policy is being exploited.
Agreement to Refund Policy
By purchasing any digital product from FiveM Store, you agree to this refund policy and waive any rights to take additional action outside of these stated terms.