Since we are offering non-tangible irrevocable, digital goods we issue refunds case by case basis only. Refund has to be processed within 10 days of purchase order. Our sales and support will try to solve your issues and if you are not satisfied then we will refund issue.
In the case, the script(s) or server(s) you purchased didn’t work properly as advertised and we couldn’t resolve the issue, we, FiveM Sell, will offer a full refund within 10 days of the purchase. However, since the scripts and servers are digitally delivered and are non-tangible goods, we can offer refund full or partial only if the item(s) you purchased is broken, not working properly, or truly missing features as advertised on the sales page of the item(s) you purchased.
Issues caused by third-party scripts, servers, or other software will not provide grounds for a refund.
Refunds will be offered at our sole discretion. If the refund is for support renewal and you are within first 30 days of the renewal, then please get in touch with our support team and our support team will issue the refund.
Conditions for a refund for new purchase
You must meet ALL of the following conditions:
- You are within the first 10 days of the purchase of the item.
- Your issue(s) comes from not being able to install the scripts or servers properly or get the scripts or servers to perform its basic functions.
- You have attempted to resolve your issue(s) with our support team.
- No refunds will be granted after the first 10 days of the original purchase whatsoever.
- Issues caused by third-party scripts, servers, or other software will not provide grounds for a refund.
- Issues related to VPS will not provide grounds for a refund because VPS depends on the hosting service.
If you are using a zap hosting, then there is a high chance that the server might not work on your server because your server might have some limitation. For the server to work properly, the you need a good VPS server.
Error messages are often related to improper setup, your hosting issue, your server configuration, or missing files which causes the item to not work.
Before you request a refund from FiveM Store, you must do the following:
- Read the extensive documentation related to the item you purchased.
- Confirm that your server meets the specifications laid out requirements for the product.
- Open a new support ticket with our support team if you are facing issue even after going through the above two points.
If you’re not sure whether a product is right for you, please contact us with your questions before making a purchase. We will be happy to assist you.
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
By purchasing a script (s), and/or a server(s) from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.